1. Overview

At The Agentic Learning, we strive to provide high-quality educational content and excellent customer service. This Refund Policy outlines the terms and conditions under which refunds may be issued for course enrollments.

2. Refund Eligibility

2.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all course purchases. If you are not satisfied with your course enrollment, you may request a full refund within 7 days of your purchase date, provided that:

• You have not completed more than 25% of the course content
• You have not received a certificate of completion
• The refund request is made within 7 days of the purchase date
• You provide a valid reason for the refund request

2.2 Exceptions

Refunds will not be issued in the following circumstances:

• More than 7 days have passed since the purchase date
• You have completed more than 25% of the course content
• You have already received a certificate of completion
• The course was purchased as part of a bundle or promotional offer with specific refund terms
• You have violated our Terms of Service
• The refund request is made after the course has been permanently removed from our platform

3. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to nikhil@theagenticlearning.com with the subject line "Refund Request"
2. Include your full name, email address associated with your account, and the course name
3. Provide the order number or transaction ID from your purchase confirmation
4. Explain the reason for your refund request

We will review your request and respond within 5-7 business days. If approved, the refund will be processed to your original payment method within 10-14 business days.

4. Refund Processing

4.1 Processing Time

Once your refund is approved:

• Refunds will be processed within 10-14 business days
• The refund will be issued to the original payment method used for the purchase
• You will receive an email confirmation once the refund has been processed

4.2 Payment Method

Refunds will be issued to the same payment method used for the original purchase. If the original payment method is no longer valid, please contact us to arrange an alternative refund method.

5. Course Access After Refund

Upon approval of your refund request:

• Your access to the course will be immediately revoked
• Your enrollment will be removed from your account
• Any progress or certificates associated with the course will be voided
• You will not be able to re-enroll in the same course without purchasing again

6. Special Circumstances

6.1 Technical Issues

If you experience significant technical issues that prevent you from accessing or completing a course, please contact our support team. We will work to resolve the issue promptly. If the issue cannot be resolved, we may offer a refund or course credit at our discretion.

6.2 Course Cancellation

If we cancel a course before it begins or remove it from our platform, enrolled students will receive a full refund or the option to transfer enrollment to another course of equal value.

6.3 Promotional Offers

Courses purchased as part of promotional offers, bundles, or special discounts may have different refund terms. These terms will be clearly stated at the time of purchase.

7. Chargebacks

If you initiate a chargeback through your payment provider instead of following our refund process, we reserve the right to:

• Immediately suspend or terminate your account
• Deny future course enrollments
• Pursue collection of any fees associated with the chargeback

We encourage you to contact us directly to resolve any issues before initiating a chargeback.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Refund requests will be processed according to the policy in effect at the time of your purchase.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Email: nikhil@theagenticlearning.com

We aim to respond to all refund requests within 5-7 business days.